Refund Policy

Matoyi will gladly accept your returned items within 5 days of receipts, however, returned items must be in an unused condition with all original packaging intact and tags attached. Except baby goods like teethers, rattles, swaddles, baby balls, etc. for reasons of hygiene.

  1. All replacements and returns will be entertained within the time frame mentioned on the individual products at the time of purchase. To complete your return, we require a receipt or proof of purchase, i.e. the shipping invoice should be intact. For every return if not shipment damaged or delivery of the incorrect product, a shipping charge of to and fro will be deducted.
  2. Cancellation reasons for the change in color, size, etc., will not be accepted unless the product ordered on the website and the received does not match. In case you receive a damaged product, please send us an email with the photo of the product received and the Order ID to, within 48 hours of receiving the product.  Our team will look into this and will come back to you with the best possible solution within 48 hours of receiving your email.

In this case, if we choose to give a refund instead of a replacement for a defective/damaged product, it will be credited to your original method of payment within 7 working days.

  1. Using coupons & offers
  • Matoyi coupons are applicable only on purchases made on
  • Some coupon codes come with an expiry date; please make sure you use them before their validity expires.

Exchanges: We do not have an exchange policy, we will refund your money, in the same manner, you paid for it and then you can reinitiate buying another product based on your preference anytime.

  1. Can I refuse a shipment?

If you refuse a shipment from the shipping carrier, you will be responsible for all shipping costs associated with returning the package, which will be deducted from your refund. Please contact Customer Service to return an order no longer needed or wanted.

In case of replacement, the whole product package with the product and its accessories intact will be picked up by the courier boy arranged by us.