Shipping & Delivery
We ship orders within one working day of receiving them. Our working days are Monday to Saturday, excluding public holidays. Orders received on Sunday or holidays are dispatched the following Monday or the next working day.
During busy periods such as holidays or unforeseen circumstances, there may be a delay in processing your order. The time taken to deliver the products to you depends on the location of delivery. Usually, in, metro cities we deliver the products within 3-5 days of shipping, and in non-metros it takes up to 7- 10 days after shipping.
- How can I cancel my order/change my address?
You can write to us as soon as possible on info @matoyi.in/you can WhatsApp us on 9873059062, with the order id, and we will try our best to support you.
- What are the payment methods available?
We accept payment via all major Debit and Credit cards like Visa, MasterCard, Ru pay, and American Express. Online Payment via Wallets and UPI are also accepted.
Cash On Delivery (COD) – Following the Covid Protocols and minimizing the risk of coronavirus, currently, we do not accept COD.
- What kind of guarantee do we offer?
We want you to be 100% delighted with your purchase from Matoyi! If you are unhappy with your purchase for any reason, you may return it within 7 days for a full refund (less promotional discounts and shipping charges). Returned items must be in new, unused condition with all original packaging intact and tags attached. Please read our detailed RETURNS page before sending your return. [LINK TO BE ADDED]
- Who are our delivery partners?
We have partnered with the best services in the market. We primarily ship out through surface mode for your delivery.
- Do we charge a shipping fee?
Yes, we charge a nominal fee based on the total weight of your order and delivery location.
- How will I know if my order has been shipped?
You will receive a notification from us on your email ID with the tracking details once the shipment has been booked. You can track your order until it reaches
- UH OH! Did Matoyi make a mistake?
- We do our very best to avoid errors, but sometimes mistakes do happen, or packages may be damaged during shipment.
- Please examine your order as soon as possible after delivery. If you receive an incorrect order, a package that is not yours or is damaged, please contact us within three days so that we can help to resolve the problem. Call Customer Service at 9873059062 or email us at firstname.lastname@example.org. We are open from 9 a.m. to 5 p.m., Monday through Saturday.
- How can I track my order?
If you are a registered customer, you may log in to your account and review all of your order information, including tracking. All customers are sent a shipment confirmation by email with tracking information once the order is shipped.